After sales service is an important link to ensure the stable and reliable operation of product quality, an extension of enterprise quality management, and an extension of our company "Produce high-quality products and be honest"; An important embodiment of the purpose. Our after-sales service should be conscientious and responsible to solve problems for users.

1、 Tight organization and complete organization

1. The company has a full-time after-sales service center and full-time after-sales service personnel: the after-sales service center is under the management of the sales department, and the full-time personnel are held by comrades who are skilled in technology and rigorous in style.

2. After the maintenance personnel arrive at the post, the maintenance personnel shall not stay overnight for troubleshooting. The maintenance personnel can not leave until the normal operation is more than five hours after troubleshooting.

2、 Strictly implement the after-sales service terms in the contract

The warranty period of the sold products is one year, and the & ldquo; Three Guarantees;, For the products beyond the warranty period, the service channel is always unblocked, and the products are provided with life-long service, free of service fees. Ensure that users do not have questions, products do not have faults, and services are on call.

3、 Constantly understand user opinions

Take the feedback information from users as an important source to improve product performance and product quality. Where the product is installed, the after-sales service information feedback will follow. Establish after-sales service network, keep in touch with users, constantly guide users to properly maintain and use equipment, and prevent failures.

4、 Strictly implement the company's after-sales service and management system

1. After sales service personnel have a warm attitude, considerate service, skilled technology and excellent style.

2. The after-sales service personnel will not give the users any arbitrary arrangement, charge fees, or add any trouble and burden to the users. No fees other than those specified shall be charged.

3. Carefully fill in the feedback form of after-sales service users, take every user's opinion seriously and reply in time.